Privacy Policy

Last updated: July 29, 2026

This Privacy Policy describes how Solyra® Glow Roses ("Company," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://solyraglowroses.com (the "Site") or otherwise communicate with us. By using the Site, you agree to the collection and use of information in accordance with this policy.

1. Personal Information We Collect

We collect various types of personal information to provide and improve our services to you. The types of personal information we collect include:

• Contact Information: Your name, email address, shipping address, billing address, and phone number.
• Payment Information: Details necessary to process your purchases, such as credit card numbers, debit card numbers, or other payment account information. Please note that we do not directly store full payment card details; this information is securely processed by our third-party payment processors.
• Order Information: Details about the products you purchase, order history, and transaction details.
• Account Information: If you create an account with us, we collect your username and password.
• Device and Usage Information: Information about how you access and use our Site, including your IP address, browser type, operating system, device identifiers, referring/exit pages, and clickstream data.
• Location Information: General geographical location derived from your IP address.
• Marketing and Communication Preferences: Your preferences in receiving marketing from us and our third parties and your communication preferences.

2. How We Collect Personal Information

We collect personal information through various methods:

• Directly from You: When you provide it to us, such as when you make a purchase, create an account, sign up for our newsletter, contact customer support, or participate in surveys.
• Automatically: Through cookies, web beacons, pixels, and other tracking technologies when you visit our Site. This includes your IP address, device information, and browsing activity.
• From Third Parties: We may receive information about you from third-party service providers, such as payment processors, shipping carriers, and advertising partners, to fulfill orders, process payments, or for marketing purposes.

3. Purpose of Data Collection

We use your personal information for the following purposes:

• To Provide Products and Services: To process your orders, fulfill purchases, deliver products, and manage your account.
• Customer Support: To respond to your inquiries, provide customer service, and resolve issues.
• Marketing and Promotions: To send you promotional communications, newsletters, and special offers that may be of interest to you, in accordance with your communication preferences.
• Personalization: To personalize your experience on our Site and present products and offers tailored to your interests.
• Analytics and Improvement: To understand how our Site is used, analyze trends, improve our products and services, and enhance user experience. This includes using services like Google Analytics.
• Security and Fraud Prevention: To protect the security and integrity of our Site, prevent fraudulent transactions, and detect and prevent other illegal activities.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, and governmental requests.
• Advertising: To deliver targeted advertisements to you on our Site and third-party platforms (e.g., Meta/Facebook, TikTok, Snapchat, Google Ads) based on your interests and browsing behavior.

4. Third-Party Services That Receive Data

We share your personal information with third-party service providers to help us operate our business and provide our services. These third parties include:

• Payment Processors: Such as Shopify Payments, PayPal, Stripe, etc., to securely process your payments. We do not store your full payment card details.
• Shipping Carriers: Such as USPS, UPS, FedEx, DHL, etc., to deliver your orders.
• Analytics Providers: Such as Google Analytics, to help us understand how customers use the Site.
• Advertising Platforms: Such as Google Ads, Meta (Facebook/Instagram), TikTok, Snapchat, etc., to deliver targeted advertising and measure the effectiveness of our campaigns.
• Email Marketing Services: To send newsletters and promotional communications.
• Customer Support Platforms: To manage and respond to your inquiries.
• Fraud Prevention Services: To identify and prevent fraudulent transactions.

These third parties are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.

5. Cookie Policy

We use cookies and similar tracking technologies (like web beacons and pixels) to track the activity on our Site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.

We use the following types of cookies:

• Necessary Cookies: Essential for the Site to function correctly, enabling basic functions like page navigation and access to secure areas of the website.
• Performance Cookies: Collect information about how visitors use our Site, such as which pages are visited most often, to improve how the Site works.
• Functional Cookies: Allow the Site to remember choices you make (such as your username, language, or region) and provide enhanced, more personal features.
• Advertising/Targeting Cookies: Used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns. These are often placed by advertising networks with the website operator’s permission.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

6. Data Retention Period

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. This typically includes retaining order information for a minimum of seven years for tax and accounting purposes. We also retain your account information as long as your account is active. For marketing purposes, we retain your information until you unsubscribe or opt-out.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access: You have the right to request copies of your personal data.
• Right to Correction (Rectification): You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Deletion (Erasure): You have the right to request that we erase your personal data, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• Right to Opt-Out of Marketing: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe link in our emails or by contacting us directly.
• Right to Lodge a Complaint: If you are in the EU/EEA, you have the right to lodge a complaint with a supervisory authority.

To exercise any of these rights, please contact us at support@solyraglowroses.com. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

8. Children's Privacy (COPPA Compliance)

Our Site is not intended for individuals under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

9. How Policy Updates Are Communicated

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically for any changes.

10. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: support@solyraglowroses.com

Website: https://solyraglowroses.com