Refund Policy

Effective as of: July 29, 2026

At Solyra® Glow Roses, we want you to be completely satisfied with your purchase of our Solar Glow Roses. If for any reason you are not entirely happy, we offer a straightforward return and refund process.

1. 30-Day Return Window

You have 30 calendar days from the date your order was delivered to initiate a return for a refund or exchange. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

2. How to Initiate a Return

To initiate a return, please contact our customer support team at support@solyraglowroses.com. In your email, please include:

• Your order number
• The item(s) you wish to return
• The reason for the return

Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and detailed instructions on how to send your item(s) back to us.

3. Return Shipping Costs

The customer is responsible for all return shipping costs unless the item received is damaged, defective, or incorrect. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Condition of Returned Items

For a full refund, items must be returned in their original, unused condition, with all original packaging, tags, and accessories included. Items that show signs of use, damage not due to manufacturing defect, or are not in their original packaging may be subject to a partial refund or refusal.

5. Non-Returnable Items

Certain types of items cannot be returned:

• Personalized or custom-made items.
• Clearance or final sale items (unless defective).
• Items that are not in their original condition, are damaged, or missing parts for reasons not due to our error.
• Gift cards.

6. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please note that it may take some additional time for your bank or credit card company to post the refund to your account.

7. Damaged or Defective Items

If you receive a damaged or defective Solar Glow Rose, please contact us immediately at support@solyraglowroses.com within 7 days of delivery. Please provide your order number and clear photos of the damage or defect. We will gladly offer you a free replacement or a full refund, including return shipping costs if applicable, after verifying the issue.

8. Exchanges

If you wish to exchange an item for a different color or model, please follow the return process outlined above to return the original item for a refund, and then place a new order for the desired item. This ensures the fastest and most accurate processing.

9. Late or Missing Refunds

If you haven't received a refund yet, first check your bank account again.

Then contact your credit card company; it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and you still have not received your refund, please contact us at support@solyraglowroses.com.

10. Contact Information

For any questions regarding our Refund Policy, please contact us:

Email: support@solyraglowroses.com

Website: https://solyraglowroses.com